Privacy Policy

01 Who We Are

Eagle Frozen Transport LLC is a refrigerated vehicle rental company based in Dubai Investment Park 1, Dubai, United Arab Emirates, providing chiller van rental, freezer van rental, high-roof van rental, chiller truck rental, and freezer truck rental services across all seven UAE emirates since 2006. For the purposes of this policy, Eagle Frozen Transport LLC is the controller of the personal information collected through this website.

02 Information We Collect

Information you give us directly

When you request a quote or contact us — through our website form, by phone, by WhatsApp, or by email — we may collect:

• Your full name and company name (if provided)
• Your phone number and email address
• The service you are interested in, your emirate or delivery location, and your preferred rental duration
• Any other details you choose to include in your message or enquiry

Information collected automatically

Like most websites, when you browse eaglefrozen.com certain technical information may be collected automatically, including:

• IP address, approximate location (city/country level), and device or browser type
• Pages visited, time spent on the site, and how you arrived at our website (for example, from a search engine or an advertisement)
• Interactions such as button clicks, calls placed from the website, or form submissions

03 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations for our refrigerated vehicle rental services
• Arrange, deliver, and manage the services you book with us
• Communicate with you about your booking, enquiry, or account by phone, WhatsApp, or email
• Improve our website, services, and customer experience
• Measure the performance of our website and advertising, so we can understand which pages and campaigns are useful to visitors
• Comply with legal, regulatory, and accounting obligations in the UAE

We do not use your personal information for automated decision-making, and we never sell your personal information to anyone.

04 Cookies & Analytics

Our website may use cookies and similar technologies — small files stored on your device — to help the site function properly and to help us understand how visitors use it. We may use tools including Google Tag Manager, Google Analytics, and Google Ads conversion tracking to measure website traffic, calls, and enquiries generated through the website, and to make our advertising more relevant.

These tools may set their own cookies and collect information such as your IP address and browsing behaviour on our site, in accordance with Google's own privacy policies. You can control or delete cookies at any time through your browser settings, and you can learn how Google uses data from partner sites at policies.google.com. Disabling cookies may affect how some parts of the website work.

05 Third-Party Services

We work with a small number of trusted third-party services to operate this website:

• Form delivery: enquiries submitted through our website form are routed to our email inbox via a secure third-party form delivery service.
• Google services: we use Google tools for maps (the embedded map on our contact page), analytics, and advertising measurement, as described above.
• WhatsApp: if you choose to contact us by tapping a WhatsApp button, your conversation with us takes place on WhatsApp and is subject to WhatsApp's own terms and privacy policy.
• Hosting and security providers that keep our website online and protected.

These providers only receive the information necessary to perform their function, and they are not permitted to use it for their own unrelated purposes.

06 How We Share Information

We do not sell, rent, or trade your personal information. We only share it:

• With the service providers described in this policy, strictly to operate our website and deliver our services
• Within our team, where needed to respond to your enquiry or fulfil your booking
• Where required by law, regulation, court order, or a competent UAE authority
• To protect the rights, safety, or property of Eagle Frozen Transport LLC, our customers, or others

07 Data Retention

We keep personal information only for as long as it is needed for the purposes described in this policy — for example, to respond to your enquiry, manage an active rental, or meet our legal, tax, and accounting obligations in the UAE. When information is no longer required, we delete it or anonymise it.

08 Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration — including serving our website over HTTPS encryption and limiting access to enquiry information to the team members who need it. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

09 Your Rights & Choices

We handle personal information in line with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Subject to that law, you may:

• Request access to the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete your personal information where we no longer need it
• Object to or ask us to limit certain uses of your information
• Withdraw consent where our use of your information is based on consent

To exercise any of these rights, contact us using the details in the Contact Us section below. We will respond within a reasonable timeframe and may need to verify your identity before acting on a request.

10 Children's Privacy

Our services are business-to-business refrigerated transport solutions and are not directed at children. We do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will delete it.

11 External Links

Our website may contain links to external websites and platforms — for example our social media profiles. We are not responsible for the content or privacy practices of those third-party sites, and we encourage you to review their privacy policies.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The latest version will always be published on this page with its effective date. We encourage you to review this page periodically.